North Windham Veterinary Hospital
Policies
Please review our policies before your visit. We look forward to seeing you!
Appointment Policy
Our goal is to provide quality individualized veterinary care in a timely manner. No-shows, late shows and cancellations inconvenience those individuals who need access to veterinary care. We would like to remind you of our policies regarding appointments. These policies enable us to better utilize available appointments for our patients in need of medical care.
New Client Appointment Policy
All new clients are required to prepay for the pet’s exam, currently $95, in order to schedule an appointment. This deposit will go towards the final balance at the time of the appointment.
If you need to cancel your appointment, your deposit will be refunded to your credit card as long as a minimum of 24 hours’ notice is given. If 24 hours’ notice is not provided or you no-show for the appointment, the deposit is non-refundable.
If you are more than 10 minutes late for your scheduled appointment, you will be asked to reschedule your appointment. Your deposit will not be refunded, and a second deposit will need to be paid to schedule a new appointment.
If you need to reschedule, we ask that you provide 24 hours’ notice, your deposit will carry over to the newly scheduled appointment. If you provide less than 24 hours’ notice and want to reschedule, your deposit will not be refunded and a second deposit will need to be paid to schedule a new appointment.
Existing Client Appointment Policy
Established clients are asked to reschedule or cancel an appointment with a minimum of 24 hours’ notice. If proper notice is NOT provided, the appointment will be considered a “FAILED APPOINTMENT”.
Appointments that are missed without notification from the client will be considered a “FAILED APPOINTMENT”.
If you arrive more than 10 minutes late for your scheduled appointment, you will be asked to reschedule your appointment and will be considered a “FAILED APPOINTMENT”.
3 FAILED APPOINTMENTS will result in requiring an exam deposit to be paid at the time of scheduling future appointments. This deposit will go towards the final balance at the time of the appointment. The exam deposit is non-refundable for failed appointments.
Emergency/Walk-In Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we see our clients and patients by appointment. Walk-ins of all kinds will incur an emergency fee. We encourage calling ahead as we are not always able to accept walk-ins.
Payment Policy
We require full payment at the time the services are rendered.
For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit and cash.
Deposits are required for most hospital admissions and some surgical procedures. We will provide an itemized estimate for proposed procedures and surgeries.
Pet Insurance
We are happy to work with you regarding pet insurance. We do not, however, file the insurance claims. We can provide a copy of your pet’s medical records, but it is the client’s responsibility to submit forms and records.
Prescription Policy
Please allow a minimum of 24 hours (48 hours for controlled substances) for all refill requests. This allows the doctor time to review your pet’s medical record, make sure no changes are needed to the prescription, and approve the refill. In addition, it also gives our staff time to fill the prescription.
It is best to call 7 days in advance of your pet’s medication running out for a prescription refill. Some prescriptions are special order medications that require additional time for delivery.
For the safety of your pet, certain medications require blood testing and exams at specific intervals in order for your pet to continue the medication.
To comply with federal law and best practice ethics, dispensing or prescribing a prescription product requires a Veterinarian-Client-Patient Relationship. This means that veterinarians are required to examine your pet and understand your pet’s health care needs at least once a year, as well as have a relationship with you, before medication can be prescribed.
Any prescription medication that has left the building, regardless of whether or not it has been opened, CANNOT BE RETURNED. As all of our medications are regulated by the Federal Drug Administration (FDA), we are subject to the same dispensing laws as human pharmacies.