We proudly serve the pets of Windham, ME and beyond.
Our goal is to provide quality individualized veterinary care in a timely manner. No-shows, late shows and cancellations inconvenience those individuals who need access to veterinary care. We would like to remind you of our policies regarding appointments. These policies enable us to better utilize available appointments for our patients in need of medical care.
New Client Appointment Policy
All new clients are required to prepay for the pet’s exam, currently $75, in order to schedule an appointment. This deposit will go towards the final balance at the time of the appointment.
If you need to cancel your appointment, your deposit will be refunded to your credit card as long as a minimum of 24 hours notice is given. If 24 hours notice is not provided or you no-show for the appointment, the deposit is non-refundable.
If you are more than 10 minutes late for your scheduled appointment, you will be asked to reschedule your appointment. Your deposit will not be refunded and a second deposit will need to be paid to schedule a new appointment.
If you need to reschedule, we ask that you provide 24 hours’ notice, and your deposit will carry over to the newly scheduled appointment. If you provide less than 24 hours’ notice and want to reschedule, your deposit will not be refunded and a second deposit will need to be paid to schedule a new appointment.
Existing Client Appointment Policy
Established clients are asked to reschedule or cancel an appointment with a minimum of 24 hours’ notice. If proper notice is NOT provided, the appointment will be considered a “FAILED APPOINTMENT”.
Appointments that are missed without notification from the client will be considered a “FAILED APPOINTMENT”.
If you arrive more than 10 minutes late for your scheduled appointment, you will be asked to reschedule your appointment and will be considered a “FAILED APPOINTMENT”.
3 FAILED APPOINTMENTS will result in requiring an exam deposit to be paid at the time of scheduling future appointments. This deposit will go towards the final balance at the time of the appointment. The exam deposit is nonrefundable for failed appointments.
Payment Policy and Options
We require full payment at the time services are rendered.
For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, checks, and cash.
Deposits are required for most hospital admissions and some surgical procedures. We will provide an itemized estimate for proposed procedures and surgeries.
It is best to call 7 days in advance of your pet’s medication running out for a prescription refill. Some prescriptions are special order medications that require additional time for delivery.
For the safety of your pet, certain medications require blood testing and exams at specific intervals in order for your pet to continue the medication.
To comply with federal law and best practice ethics, dispensing or prescribing a prescription product requires a Veterinarian-Client-Patient Relationship. This means that veterinarians are required to examine your pet and understand your pet’s health care needs at least once a year, as well as have a relationship with you before medication can be prescribed.
Any prescription medication that has left the building, regardless of whether or not it has been opened, CAN NOT BE RETURNED. As all of our medications are regulated by the Federal Drug Administration (FDA), we are subject to the same dispensing laws as human pharmacies.
Do I need to have an appointment?
At what age can I have my pet spayed or neutered?
What is the pre-anesthetic blood screening?
How long do the sutures stay in after my pet’s surgery?
Is it a good idea to let my pet have at least one litter?
Do you board pets?
Is the anesthesia safe?
We require in-house blood testing before surgery, which we will go over with you when you bring your pet in. Our doctors need the blood screen because it gives them the most information to ensure the safety of your pet. For geriatric or ill pets, additional blood tests, electrocardiograms, or x-rays may be required before surgery as well.
It is important that surgery be done on an empty stomach to reduce the risk of vomiting during and after anesthesia. You will need to withhold food for at least 8 to 10 hours before surgery. Water can be left down for the pet until the morning of surgery.
Will my pet have stitches?
Will my pet be in pain?
For all patients, we will dispense oral pain medications after surgery and for several days after to lessen the risk of discomfort and swelling. We use newer medications, which are less likely to cause stomach upset. Recent advances in pain medications have allowed for better pain control in cats and dogs than ever before. We administer a pain injection 10 minutes prior to surgery that blocks pain receptors before any painful stimulus is performed. After Anesthesia has been induced, pain medication will be infused at the surgical site and/or given intravenously to further reduce discomfort. This not only eliminates pain, but also allows us to reduce the amount of general anesthesia needed and provides a smoother recovery. Any animal that appears painful will receive additional pain medication.
What other decisions do I need to make?
While your pet is under anesthesia, it is the ideal time to perform other minor procedures, such as ear cleaning or implanting an identification microchip. If you would like an estimate for these extra services, please call ahead of time. This is especially important if the person dropping the pet off for surgery is not the primary decision-maker for the pet’s care.
When you bring your pet in for surgery, we will need 5 to 10 minutes of time to fill out paperwork and make decisions on other options available. When you pick up your pet after surgery you can also plan to spend about 10 minutes going over your pet’s home care needs.
We will call you the night before your scheduled surgery appointment to confirm the time you will be dropping your pet off and to answer any questions you might have. In the meantime, please don’t hesitate to call us with any questions about your pet’s health or surgery.